1. Introduction

This Notice explains in detail the types of personal data Simple Waves may collect about you when you interact with us. It also explains how we’ll use, store and handle that data, and how we keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights and how you can control the manner in which we use the data we collect from you and how you can check it, amend it, and delete it if you wish. 
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
We will update this Privacy Notice from time to time so if you have any concerns about the data we ask you for you can always check the latest version which will be available on our website. The date of the last update will always be shown at the beginning of the notice.

2. When do we collect your personal data?

We only collect personal data from you when you give it to us by interacting with our website (Simplewavess.com), when you engage with us on social media or by speaking to us on the phone. Here are some examples of when we might collect personal data from you. The legal basis we rely on when doing this is shown in brackets:-

• When you create an online account with us (consent).

• When placing an order online using an account or as a guest (contractual obligation, legal compliance and legitimate interest).

• When you sign up for our newsletter (consent).

• When you sign up for our blog (consent).

• When you contact us by any means (including our Chat Line) with queries, complaints etc (contractual obligation and/or consent).

• When you enter prize draws or competitions (consent and you may have to give further consent for your personal information to be passed on to the company offering the prize for the competition).

• When you comment on or review our products and services (consent and legitimate interest).

We do collect other information from or about you but it is not personal information and on its own cannot easily be traced back to you. Examples are:-
• Your computer’s IP address
• Tracking your movements on our website
• Our use of Cookies on our website.

3. What sort of personal data do we ask you for?

• Your name & address details

• Your email address.

• Your payment card information to pay for your order. This information goes straight to our Payment Service Providers (Paypal). We do not see this information and neither do we store it.

• Optionally, your phone number if you choose to give it to us.

4. What sort additional data do we collect from you?

• We collect technical information about your internet connection and the browser you use, the pages you visited while on our site and the search terms you used. This helps us to improve our site in order to give the best possible online experience to all our users.

• Your social media username if you interact with us through those channels and this allows us to respond to your comments, questions and feedback.

• Tracking your movements when using our website and how you react to our marketing emails.

• Buying information such as order value and products purchased.

5. How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our website using ‘https’ technology.Access to your personal data is password-protected, and sensitive data such as payment card information is secured by SSL encryption when it is sent to our Payment Service Providers.Our network partners regularly monitor our IT systems for possible vulnerabilities and attacks